Information about how we try to make this site accessible.

Our aim

We hope that you are able to use this website. We have tried to make it as accessible as possible. If you do have a problem, or would like to make any suggestions to improve the website from an accessibility point of view, please get in touch with us.

Contact details

In order to make suggestions, comments or to let us know about problems with the website.

Contact Website and Consultation

Alternatively, you can use our Compliments, complaints, and suggestions  form.

To request information in an alternative format, please complete our online enquiry form or call us on 01799 510510.

Our audience

In compliance with our statutory obligations under the Equality Act 2010, we are committed to making the website as accessible as possible to all users, including people who have visual, hearing, motor or cognitive impairments.

Finding information

We hope that you are able to find the information you are looking for by navigating the website. We use Google analytics to tell us which pages people use the most often and we have tried to make these the easiest to find. Our search in this website is provided by Goss, who host the site and have helped us to deign it. It is set up to only show pages from our site, or links that we have provided. We have ensured that the design of this website is not an obstacle to its usability and readability.

Website content

We have made every effort to ensure this website is easily readable, with content written in plain English. Content is published on our website by web editors who have been trained in web publishing and who are trained in plain English. Web content is checked against our web publishing guidelines before going live on the website. Technical terms we use in this website will be explained.

User testing

We will check the readability and accessibility of the website through user testing. We will aim to have groups of users with a range of demographics which match the profile of our audience. Groups will be presented with set scenarios to carry out. Our findings will allow us to make improvements to our website.

Making pages easier to view

You can change the web page settings such as font size and colour using our Browsealoud facility.

There are also options in most browsers (Internet Explorer, Firefox, Safari) which let you improve the accessibility of the page. For example, you can change colours, fonts, add your own style sheet and increase the text size.

Listen to our website

We use Browsealoud throughout our website to enable you to hear the content of a web page. At the bottom of each page, there is a link to 'Browsealoud'. Click on this link to download and use Browsealoud. You can then listen to the web page using the different controls available.

You can also set up your computer so that the text in a web page is read out to you. Visit make your computer speak text aloud (BBC) for more information.

Non Visual Desktop Access (NVDA) - download a screen reader

The Non Visual Desktop Access (NVDA)Screen reader is free and offers the mouse over speech function which Browsealoud offers. 

Download NVDA reader

Alternative languages

We link to Google's translation service which can present our site in a number of different languages. You will need to select a language to get the page translated. (Google uses a machine-based translation service, so we can't guarantee the accuracy or the sense of any given translation).

Translate our website

Adobe Acrobat PDF documents

Many documents and reports within the site are published in PDF (Portable Document Format), and sometimes in Microsoft Word. Users with visual difficulties may find it useful to use services which improve the accessibility of Acrobat documents. Visit Adobe accessibility for more information.

If you have difficulty viewing one of our documents, please contact us so that we can provide the information in alternative format.

Online video

We include online videos on a number of pages. 

Accessibility level

We have tried to make this website accessible to everyone by complying with the W3C's Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines (WCAG) AA standard as a minimum requirement.

World Wide Web Consortium (W3C)'s  Web Accessibility Initiative (WAI)
The W3C's WAI produces accessibility guidelines.
We have tried to make this website accessible to everyone by complying with WAI's Web Content Accessibility Guidelines (WCAG) 2 AA standard as a minimum requirement.
We periodically check the content on our website to ensure that it adheres to this standard.
Further information about WCAG 2

Accessibility issues

Some of our online services such as viewing planning applications and making a payment are provided by our third party suppliers so they may not be accessible as defined by the current guidelines. If you have a problem using any service on our website, please contact us.

We cannot make maps in the website accessible as defined above but will endeavour to provide a text alternative.